FAQ'S

Have questions? Our FAQs section is here to provide you with answers about our products, ingredients, and skincare tips. Explore to find helpful information and get the most out of your Sixteen skin experience!
If you have other questions, please just send it to 16skin.mgt@gmail.com

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Sixteen Skin focuses on clean, cruelty-free ingredients that cater to diverse skin types. Our formulations combine innovative technology with nature to ensure effective results without harmful additives.


1:Gentle Formulations: Our products are specifically designed with sensitive skin in mind, using gentle ingredients that minimize irritation.

2:Careful Ingredient Selection: We prioritize soothing botanical extracts and avoid harsh chemicals, fragrances, and parabens that can trigger reactions.

3:Thorough Testing: Each product undergoes rigorous dermatological testing to ensure safety and effectiveness for those with sensitive skin.

4:Product Guidance: Our website features a dedicated section highlighting which products are best suited for sensitive skin, making it easier for you to find the right fit.

-Customer Support: If you have specific concerns, our customer service team is available to answer questions and provide personalized recommendations tailored to your needs.

Targeted Solutions: We have a comprehensive range of products designed to address various skin concerns, including acne, aging, dryness, and uneven skin tone.

  • Informed Formulations: Each product is formulated with active ingredients known for their effectiveness against specific issues, such as salicylic acid for acne or hyaluronic acid for hydration.href="http://docs.shopify.com/manual/settings/account/staff-members">http://docs.shopify.com/manual/settings/account/staff-members
  • Product Descriptions: Our website features detailed product descriptions that outline the benefits and intended uses, making it easier for you to identify which products suit your needs.
  • Expert Advice: Our customer support team is available to offer personalized recommendations, ensuring you find the most suitable products for your unique skin concerns.
  • Skin Type Guide: We provide a helpful skin type guide that categorizes our products based on different concerns, helping customers navigate their options efficiently.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to Info@16skin.com

Yes, Sixteen Skin is committed to cruelty-free practices. We do not test on animals and ensure our suppliers adhere to the same ethical standards.

Our products typically have a shelf life of Twelve to Twenty four months, depending on the formulation. We recommend checking the packaging for specific expiration dates and storage instructions.

While many of our products are safe for use during pregnancy, we advise consulting your healthcare provider to ensure the specific ingredients align with your personal health needs.

Technical + Theme Questions

Our products feature a blend of innovative and natural ingredients like hyaluronic acid, vitamin C, and botanical extracts. These components are chosen for their proven efficacy in hydrating, brightening, and nourishing the skin, ensuring you achieve a healthy glow.

We are committed to sustainability by using responsibly sourced ingredients and eco-friendly packaging materials. Our containers are recyclable, and we strive to minimize our carbon footprint throughout the production process.

Sixteen skin targets a range of concerns, including acne, dryness, aging, and sensitivity. Our website features a comprehensive skin type quiz to help customers identify their unique needs and recommend the best products tailored to their skin.

We value our customers' insights and actively seek their feedback through surveys and reviews. This information guides our product formulation and helps us enhance existing products, ensuring we meet the evolving needs of our community.

Our philosophy centers on the belief that everyone deserves accessible, effective skincare. We combine science and nature to create products that empower individuals to feel confident in their skin, emphasizing inclusivity and self-care.

For optimal results, we recommend a simple three-step routine: cleanse, treat, and moisturize. Start with our gentle cleanser, follow with targeted treatments based on your skin concerns, and finish with a moisturizer to lock in hydration.

Our formulations are backed by extensive research in dermatology and cosmetic science. We collaborate with skincare experts to ensure that our products not only meet but exceed industry standards, using cutting-edge technology and clinical trials.

We believe in inclusivity, which is why our product range is designed for all skin types and tones. Our formulations undergo rigorous testing on diverse skin to ensure they are effective and safe for everyone.

We actively engage with our community through social media, blog posts, and workshops. Our aim is to educate individuals about skincare routines, ingredient benefits, and the importance of self-care, creating a supportive space for everyone.

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