At Sixteen skin, we believe in the quality of our products and your satisfaction is our top priority. If you're not completely happy with your purchase, we've crafted a straightforward refund policy to help you with returns.

Our Promise

We stand behind our products and want you to love what you ordered. If for any reason you’re not satisfied, we’re here to assist you.

Eligibility for Refunds

• Timeframe: You have Thirty days from the date of receipt to initiate a return.
• Condition: Products must be unused, unopened, and in their original packaging to qualify for a refund.

How to Return

1. Contact Us: Reach out to our customer service team at [info@16skin.com] to request a return.
2. Return Authorization: You will receive a Return Authorization Number (RAN) along with instructions on how to proceed.
3. Ship Your Return: Securely package the item and include the RAN. You’re responsible for return shipping costs unless the item is defective or incorrect.

Processing Your Refund

• Refund Method: Once we receive and inspect your returned item, we will process your refund to the original payment method.
• Timing: Please allow up to Seven-Ten  business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you’d like to exchange your product for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within Fourty Eight hours of receipt. We’ll work quickly to resolve the issue, whether through a replacement or a full refund.

Final Sale Items

Please note that certain items, including sale or promotional items, may be marked as final sale and are not eligible for refunds.

Need Help

If you have any questions or need assistance, please don’t hesitate to reach out to us at [info@16skin.com] or [03066326335]. We’re here to make the process as easy as possible!

Thank you for being a valued part of the 16skin community. Your satisfaction is our mission, and we’re committed to providing you with the best experience possible!